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How to Report an Incident or Injury


I had an incident or injury at work... now what?

  1. Seek first aid treatment immediately, if required
  2. Advise your supervisor/manager of the incident
  3. Call our toll-free number 1-866-922-9464 and select Option 2 to initiate a Workplace Incident Report with our Incident Reporting Team over the phone.

When you call the agent will validate your identity by requesting the following information:

  • Your name and employee ID number 
  • The health authority you work for
  • Your current address and phone number

During the call you will be taken through a series of questions to complete the reporting process. 

How long will the call take?

On average an incident report takes under 10 minutes to complete.  In order to ensure the call goes as quickly as possible, it is helpful for you to have specific details available when you call, such as:

  • A brief statement of how the incident occurred.  The details should focus on the work-related activities that directly resulted in the injuries/exposure
  • The date and time the incident occurred
  • The shift start and end times
  • The dates of shifts you may have missed as a result of the incident
  • The date you first sought medical attention for the incident if applicable
  • The specific location of where you were injured or exposed

Please note that there may be more information required to complete your report other than the list above.

What happens after I have completed my report?

Once your report is complete, you will be advised whether you need to initiate a claim with WorkSafeBC.  (See WSBC Claims Process Tab for more information)

A summary of the incident report will be sent to you via email or hard copy mail.  Your manager or appropriate delegate will be notified that an investigation of your incident is required.

Do I have to report to PSLS (Patient Safety Learning System)?

Any incident involving injury, exposure or risk to the patient should be reported to PSLS.  If the incident involves an injury or exposure to both yourself and the patient you will need to report to PSLS as well at the Provincial Workplace Health Contact Centre. 

SOURCE: How to Report an Incident or Injury ( )
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