What are the Contact Centre’s hours of operation?

The Call Centre is open daily from 7:00 to 18:00 (Pacific Standard Time) with staff scheduled for a variety of shift times during the operational hours.

Who are the Contact Centre’s customers?

The Contact Centre provides service to all Health Authority employees in British Columbia.

Do agents get to pick their shifts?

At this time we do not offer self-scheduling in our workplace. 

How are the agents trained?

We have designed very effective training modules and process moderated by our leaders and staff to help agents achieve their personal and professional goals.  The basic training for all teams is approximately 2 weeks in duration.  

Is the position unionized?

Our Communicable Disease Exposure Management Nursing team is unionized and falls under the BCNU certification while our Assistant, Employer Reporting & Claims Team is unionized and falls under the HEU certification.