What are the Call Centre’s hours of operation?
The Call Centre is open Monday to Friday (excluding statutory holidays) from 7:00 to 17:00 (Pacific Standard Time) with staff scheduled for a variety of shift times during the operational hours.
Who are the Call Centre’s customers?
The Call Centre provides service to all Health Authority employees in British Columbia.
Do agents get to pick their shifts?
At this time we do not offer self-scheduling in our workplace.
How are the agents trained?
We have designed very effective training modules and process moderated by our leaders and staff to help agents achieve their personal and professional goals. The basic training for the Call Centre Assistants on our Incident Reporting Team is approximately 3-4 weeks in duration while our Occupational Health Nursing Training is completed in graduated steps over a period of several months.
Is the position unionized?
Because we are part of Human Resources, all positions are excluded (non-union).